Question 1

What documents do I need to rent a self-drive car in Patna?

Accepted Answer

You need a valid driving license, Aadhaar card (or any government ID), and a security deposit (₹3,000 for Alto, ₹5,000 for other cars). No deposit required if you submit your original passport. The process is quick - verify on WhatsApp and pick up the car.

Question 2

What is the minimum rental duration?

Accepted Answer

The minimum rental duration is 24 hours. We offer weekly rentals at 15% discount and monthly rentals at 20% discount.

Question 3

Is fuel included in the rental price?

Accepted Answer

No, fuel is not included in any rental plan. You receive the car with a noted fuel level and return it at the same level.

Question 4

Do you provide doorstep delivery in Patna?

Accepted Answer

Yes! We offer doorstep delivery and pickup within Patna city limits including Boring Road, Bailey Road, Kankarbagh, Patliputra, and Danapur.

Question 5

What happens if the car breaks down?

Accepted Answer

We provide on-ground breakdown support within Patna city limits at no extra cost. Our team physically reaches you for any mechanical issue. For breakdowns outside the city, we will try our best to help — charges (mechanic, towing) will be borne by the renter.

Question 6

Can I take the car for outstation trips from Patna?

Accepted Answer

Yes, outstation trips to Rajgir, Nalanda, Bodh Gaya, Varanasi, Ranchi and more are allowed. Inform us while booking. KM limits apply (200-250 km/day depending on vehicle).

Question 7

How much is the security deposit?

Accepted Answer

Security deposit is ₹3,000 for Maruti Alto and ₹5,000 for Nissan Magnite, Tata Tiago, and Ford Freestyle. No deposit required if you submit your original passport. Refundable within 24-48 hours after vehicle return.

Question 8

What are the km limits per day?

Accepted Answer

Maruti Alto: 200 km/day (₹7/km excess). Tata Tiago: 250 km/day (₹8/km excess). Nissan Magnite: 250 km/day (₹8/km excess). Ford Freestyle: 200 km/day (₹9/km excess).

Question 9

Is there a Zoomcar or Revv alternative in Patna?

Accepted Answer

Yes! DRIVANA is Patna's self-drive car rental platform - built as an alternative to Zoomcar and Revv which don't operate in Patna. Book via WhatsApp, no app needed.

Question 10

What is the cancellation policy?

Accepted Answer

Free cancellation 24+ hours before pickup. 12-24 hours: 50% of one day charged. Less than 12 hours or no-show: full day charged. Security deposit is always refunded.

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