Privacy Policy
We respect your privacy. Here's exactly what we collect, why, and how we protect it. Written in plain language - no legal maze.
Our Core Promise
We do NOT sell your data to third parties. Ever. Your information is used only for rental verification and communication. Period.
1. Information We Collect
| Data | Why We Need It |
|---|---|
| Full Name | Identify you and create rental record |
| Phone Number | WhatsApp communication & booking updates |
| Driving License | Verify valid license to drive |
| Aadhaar / Govt ID | Identity verification for vehicle handover |
| Pickup/Drop Location | Arrange delivery and return |
2. How We Use Your Data
Verify your identity before handing over the vehicle
Communicate about your booking via WhatsApp and calls
Maintain rental records for operational and legal purposes
Contact you regarding refunds, damage claims, or disputes
Send promotional offers (only with consent - opt out anytime)
3. WhatsApp Communication
DRIVANA primarily communicates via WhatsApp for bookings, confirmations, and support. By initiating a conversation with us, you consent to receiving messages related to your rental.
No bots.All conversations are handled by our team personally. We don't use automated messaging systems.
5. Data Storage & Security
Documents (DL, Aadhaar photos) are deleted within 30 days of rental completion.
Basic rental records (name, phone, dates) are retained for operational purposes.
We use reasonable security measures to protect data from unauthorized access.
Data is stored on secure devices - not on public cloud servers.
6. Your Rights
Request deletion of your personal data at any time.
Opt out of promotional messages by replying "STOP" on WhatsApp.
Request a copy of the data we hold about you.
Ask us to correct any inaccurate information.
8. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.
Privacy Questions?
For any privacy-related questions, data deletion requests, or concerns:
Address: 162, MIG - Bhootnath Road, Near Global Public School, Patna, Bihar 800026
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